Thank you for shopping at 7Gents.com. We value your trust and are committed to providing quality products. If, for any reason, you are not completely satisfied with your purchase, please review our Return and Refund Policy below.
Return Policy
- Return Period:
- Customers can return their purchased items within 14 days of receiving the order.
- Condition of Returned Items:
- Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
- Any item that has been damaged by the user will not be eligible for return or refund.
- Return Process:
- To initiate a return, please contact returns@7gents.com with your order number, details of the item you wish to return, and the reason for the return.
- Exclusions:
- Certain products, such as personalized or customized items, gift cards, and final sale items, are not eligible for return.
- Please check the product description for any specific return restrictions before making a purchase.
- Refund Amount:
- The full purchase price of the item will be refunded, excluding any shipping costs, unless the item is faulty or incorrect.
- Refund Timing:
- Please allow up to 10 business days from the receipt of your returned item for your refund to be processed.
- Additional time may be required for the refunded amount to appear on your account statement, depending on your payment provider.
- Exchanges:
- If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order for the desired item.
- Contact Us
- If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact returns@7gents.com.
- We appreciate your understanding and cooperation and look forward to serving you again at 7Gents.com.
Complaints Policy
If you have a complaint, you can contact us by email at complaints@7gents.com, or by using our web form.
Please provide as much detail as possible about your complaint, including relevant experience, documents, or any evidence.
